e28bd Terms and Conditions

1 General Information and Consent

e28bd is an online gaming platform that provides various entertainment gaming services for users in Bangladesh, including cricket betting, slot games, live casino and fishing games. These terms and conditions ("Terms") govern the use of the e28bd platform and all services under it.

By using the e28bd website, mobile version or any related service, you are considered to have fully read, understood and agreed to these Terms. If you do not agree with these Terms, please refrain from using our platform.

These Terms must be read together with our Privacy Policy and Responsible Gaming policy, as those documents are considered part of these Terms.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account on e28bd and use any gaming service, you must be at least 21 years of age. This platform is for users aged 21 and above only. Use of an account by a minor is strictly prohibited and any such account will be closed immediately.

2.2 Registration Terms

At the time of account registration, you must provide accurate, complete and up-to-date information. Each individual may operate only one account. Operating multiple accounts is strictly prohibited and if discovered, all associated accounts will be closed and balances forfeited.

• All information provided at registration must be true and accurate.
• Each mobile number and email address may be linked to one account only.
• If any registered information changes, the support team must be notified immediately.
• Professional or joint accounts (such as company or group accounts) are not permitted.

2.3 Geographic Restrictions

e28bd operates for users in Bangladesh. Access to services may not be possible from countries where online gaming is completely prohibited. It is entirely the user's responsibility to comply with local laws.

3 Account Security and Verification

It is your responsibility to keep your account login details (username and password) completely confidential. Allowing any third party to access your account is not permitted.

3.1 KYC Verification Process

In accordance with e28bd's security rules, we may conduct an identity verification (KYC) process before processing a withdrawal request or at any time we deem necessary. For this purpose, one or more of the following documents may need to be submitted:

• Scanned copy of National Identity Card (NID) or birth registration certificate.
• Clear photocopy of passport.
• Recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method used.

If documents requested for verification are not provided within the specified time, the account may be temporarily or permanently suspended.

3.2 In Case of Suspicious Activity

If you notice any suspicious or unauthorised activity on your account, please contact our 24/7 live chat support immediately.

4 Deposit and Withdrawal Policy

4.1 Deposits

The following payment methods can be used to deposit money into e28bd: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳200.

• Only payment methods registered in your own name may be used for deposits.
• Deposits made through a third party are not accepted and will be returned immediately.
• Deposited funds are generally credited to the account instantly.
• Maximum deposit limits are set by e28bd and are subject to change.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal processing generally takes 15 minutes to 2 hours.

• Withdrawals may only be made to the payment method used at the time of deposit.
• Withdrawals may be held if the wagering requirement on an active bonus has not been completed.
• Additional verification may be required for large withdrawal amounts.
• e28bd reserves the right to temporarily hold withdrawals in cases of fraud or suspicious activity.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit up to ৳15,000. To receive this bonus, a deposit must be made for the first time after registration.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means that to withdraw the bonus amount, bets totalling 10 times that amount must be placed.

• After accepting a bonus, the wagering requirement must be completed within the specified time.
• Certain game categories may count at different rates toward bonus wagering — please check the terms of each offer separately.
• If bonus terms are violated, the bonus will be forfeited.
• It may not be possible to accept another bonus while one is already active.

5.3 VIP Program and Cashback

e28bd operates a four-tier VIP program with weekly cashback:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

Progression through VIP tiers depends on your overall activity and engagement on the platform. e28bd reserves the right to change the benefits of each tier at any time.

5.4 Other Promotions

Various seasonal offers, reload bonuses and cashback offers may be provided from time to time. Each promotion will have its own terms and conditions, which will be stated in the promotion details.

6 Betting and Gaming Rules

The following rules apply to placing bets and playing games on the e28bd platform:

6.1 General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game result is incorrect due to a technical fault, e28bd reserves the right to void the relevant round at its own discretion.
• Game results are determined by the server records of the third-party game provider.
• In the event of an internet disconnection, the game result will be determined according to the server record.

6.2 Cricket and Sports Betting

Cricket betting is available on various international matches including BPL, IPL, T20 World Cup and ICC tournaments. Specific rules for sports betting will be clearly stated alongside each event.

6.3 Live Casino and Slots

Live casino games are broadcast live through various providers including Evolution Gaming and Ezugi. Slot games are supplied by various providers including Pragmatic Play, PG Soft and JILI. The rules and payout structure of each game are detailed within the game itself.

7 Prohibited Activities

The following activities are strictly prohibited on the e28bd platform:

• Operating an account or playing games on behalf of a minor.
• Operating multiple accounts or using another person's account.
• Money laundering or transactions involving illegal funds.
• Playing using bots, automation software or artificial intelligence.
• Attempting unauthorised modification of or hacking into the platform's software.
• Any improper method to gain prior knowledge of game results or obtain a strategic advantage.
• Colluding with other users to manipulate bets.
• Registering an account with false information or attempting to avoid verification.
• Exploiting technical faults or bugs in the platform to gain an unfair advantage.

8 Responsible Gaming

e28bd believes that gaming is an entertainment activity and should never be considered a source of income. We are firmly committed to the protection of all our users.

• Each user can set a maximum betting limit according to their own means.
• Through the self-exclusion feature, an account can be temporarily deactivated for a specified period.
• If signs of gaming addiction appear, please contact the support team immediately.
• It is the moral responsibility of every user to keep minors or financially vulnerable individuals away from gaming.

For complete information and tools related to responsible gaming, please visit our Responsible Gaming page.

9 Privacy and Data Protection

e28bd gives the highest priority to the protection of your personal information. Our platform uses SSL encryption technology to keep all data transfers secure. We never sell your personal information to third parties.

To learn more about how your information is collected, stored and used, please read our Privacy Policy.

10 Intellectual Property

All content on the e28bd website and platform — including logos, graphics, designs, software, text content and other media — is intellectual property owned by or licensed to e28bd.

• Republishing, modifying or using any e28bd content for commercial purposes without prior permission is prohibited.
• The intellectual property of game software belongs to the respective game provider.
• Unauthorized use of the e28bd brand name may result in legal action.

11 Limitation of Liability

e28bd always strives to operate a safe and reliable platform. However, e28bd's liability will be limited in the following situations:

• Losses caused by the user's own internet disconnection.
• Issues arising from errors on a third-party game provider's server.
• Service disruptions caused by unforeseen technical incidents or force majeure.
• Problems with the user's own device or software.

In any situation, e28bd's maximum liability will be limited to the amount of money used in the relevant transaction.

12 Account Closure & Termination

12.1 Closure by User

Any user may request to close their account at any time. Available balance can be withdrawn before account closure (conditions apply).

12.2 Closure by e28bd

e28bd reserves the right to close any account in the following situations:

• Violation of these terms and conditions.
• If fraudulent or improper activity is proven.
• Refusal to provide information requested for verification.
• Suspicion of money laundering or illegal activity.
• Extended period of inactivity (generally 12 months).

13 Dispute Resolution

If any dispute arises between e28bd and a user, the first step should be to contact our support team and attempt to resolve it amicably.

• To resolve a dispute, first contact the support team via 24/7 live chat or email.
• The support team will provide an initial response within 72 hours.
• For disputes regarding game outcomes, the game provider's server logs will be considered as final evidence.
• For payment-related disputes, the records of the relevant payment provider will be reviewed if necessary.

14 Changes to Terms

e28bd reserves the right to change, amend, or update these rules and terms and conditions at any time. Users will be notified via email or through the platform in the case of significant changes.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. Therefore, it is advised to review this page regularly.

15 Contact

If you have any questions or comments about these rules and terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week (BST, UTC+6) — available after logging in to the site.

Our support team provides assistance in Bengali and is always ready to answer any of your questions.