e28bd Privacy Policy — Your Information, Our Responsibility

e28bd is committed to providing a safe and trustworthy online gaming environment for users in Bangladesh. Ensuring the protection of the personal information you provide while using our platform is our highest priority. This Privacy Policy ("Policy") describes how e28bd collects, stores, uses, and safeguards your information.

By using our website or registering an account, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

1  Types of Information Collected

e28bd collects various types of information from its users. This information is used to improve the quality of our services, ensure security, and provide you with a personalized experience.

1.1 Personally Identifiable Information

During the account registration and verification process, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National Identity Card (NID) number or passport number
• Residential address

1.2 Financial Information

We collect your payment-related information to process transactions. This includes details for bKash, Nagad, Rocket, or Upay accounts. This information is used solely to complete deposit and withdrawal processes and is stored with the highest level of security.

1.3 Usage Information

Information automatically collected while using our services includes:

• IP address and device identifiers
• Browser type and version
• Page visit logs and session information
• Gaming activity history and betting records
• Login time and location data

2  Purpose of Collecting Information

e28bd uses your information for the following legitimate purposes:

2.1 Account Management

Personal information is required to create, verify, and manage your account. This allows us to ensure that each user is operating a unique account and that no fraudulent activity is taking place.

2.2 Financial Transaction Processing

Financial information is used to complete deposit and withdrawal processes smoothly. e28bd supports a minimum deposit of ৳200 and a minimum withdrawal of ৳500 via bKash, Nagad, Rocket, and Upay. Withdrawals are generally completed within 15 minutes to 2 hours.

2.3 Security and Fraud Prevention

We monitor usage information to ensure the security of your account and finances. If unusual activity is detected, we will contact you or temporarily suspend the relevant activity.

2.4 Customer Service

Our 24/7 live chat support team may access necessary information to help resolve your issues. This information is used solely for the purpose of providing service.

2.5 Legal Compliance

Your information may be used to fulfill applicable legal obligations and to comply with KYC (Know Your Customer) requirements.

3  Data Storage and Security

3.1 Storage Method

e28bd stores all your information on encrypted servers. SSL (Secure Sockets Layer) encryption technology is used to keep all data transfers between our platform and the user's device secure.

3.2 Security Layers

Our security measures include:

• SSL/TLS Encryption — All data transmission is encrypted
• Two-Factor Authentication — An additional layer of security
• Firewall and Anti-Fraud System — Automated security monitoring
• Regular Security Audits — Platform security is verified on a regular basis
• Restricted Access Controls — Only authorized personnel can access your information

3.3 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, information may be retained for a specified period to meet legal obligations and for dispute resolution purposes.

4  Sharing Information with Third Parties

e28bd does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These providers operate according to their own privacy policies.

4.2 Technology Service Providers

Relevant information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt for the purpose of delivering the gaming experience.

4.3 Legal Requirements

Information may be disclosed where necessary to comply with court orders, government investigations, or other legal obligations. In such cases, we always disclose only the minimum information required.

5  Cookies and Tracking Technology

5.1 Use of Cookies

e28bd uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help our site function properly.

5.2 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Used to monitor and improve site performance.

5.3 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the site to not function properly.

6  Your Rights

As a user of the e28bd platform, you have the following rights:

6.1 Right to Access Information

You may request details of the personal information we hold about you at any time. We are obligated to provide this information within a reasonable time.

6.2 Right to Correct Information

You have the right to correct any inaccurate or incomplete information in your account. You can request this change by contacting the support team.

6.3 Right to Close Account

You may request to close your e28bd account at any time. After the account is closed, your personal information will be deleted except where retention is required by legal obligation.

6.4 Right to Withdraw Marketing Consent

If you no longer wish to receive promotional emails or notifications, you may withdraw this consent at any time. Please contact the support team for this.

7  Protection of Minors' Information

e28bd is a responsible gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect personal information from any minor. If a minor has created an account on our platform, that account and all associated information will be deleted upon request from a parent or guardian.

If you believe a minor is using our platform, please contact [email protected] immediately.

8  Data Transfers

Our servers and data processing operations may be conducted in various countries. Even when your information is transferred to another country, we ensure that the applicable data protection standards of that country are followed. All international data transfers are protected by encryption.

9  Data Breach Policy

If a data security breach occurs for any reason, we will take the necessary steps promptly. Affected users will be notified in a timely manner via their registered email or through the site. We will investigate the cause of the breach and take effective measures to prevent such incidents in the future.

10  Changes to the Privacy Policy

e28bd reserves the right to amend or update this privacy policy as needed. If significant changes are made, we will notify you via the website and, where necessary, by email. Continued use of our platform after any changes will indicate that you have accepted the updated policy.

Each version of the policy will include a "Last Updated" date. We recommend that you review this page regularly.

11  Links to Other Websites

The e28bd platform may occasionally contain references to third-party websites. e28bd is not responsible for the privacy policies of these external sites. We recommend that you review the privacy policy of each website separately.

12  Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated team is available 7 days a week, 24 hours a day, according to Bangladesh Standard Time (BST, UTC+6).